About this role
Job summary
We are looking to recruit to a ward clerk position at St Michael's Hospital supporting our team on a women's acute mental health in-patient ward.
Main duties of the job
We're looking for applicants ideally with previous administrative experience to join our current ward clerk team in providing efficient and comprehensive administrative support to the ward manager and ward staff.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence, to present a professional image and maintain the highest standards of customer service and confidentiality.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team. Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each others wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.
Person Specification
Essential/Desirable Essential
Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 2 QCF Customer Service Level 2
Desirable
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) oExperience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access) Good organisation skills and ability to multitask Good time management skills Experience of working in a busy office / customer care environment NHS Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address St Michael's Hospital
St Michael's Road
Warwick
CV34 5QW
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)