About this role
Job summary
Stockport NHS Foundation Trust is looking to recruit a full-time Band 5 Overseas Visitor Patient Officer.
The post holder will be responsible for ensuring the Trust is compliant in all aspects of implementation, raising charges, policies, procedures, and guidelines. The post holder will provide a comprehensive efficient and effective overseas visitors service to users of the Trust's services, working efficiently and effectively with patients, staff, and external organisations such as the UK Border Agency and Department of Health to maximise income recovery for NHS chargeable services provided.
The post holder will be responsible for ensuring Trust policies and processes are continually reviewed and updated, maintaining accuracy and compliance with the Department of Health regulations - "Guidance on implementing the overseas visitors hospital charging regulations".
The post holder will be proficient in their knowledge, understanding, and ability to provide advice, instruction, and training on the complex Department of Health Overseas Visitors guidance and in translating said guidance to policy for implementation across the Trust.
Main duties of the job
Lead appointed officer responsible for the day-to-day implementation, monitoring, and compliance with the Trusts Overseas Policy across the organisation. Proficient and current knowledge and understanding of the Department of Health Overseas Visitors regulations and guidance. Review and update the Trust policies and procedures to reflect changes in guidance/legislation. Manage and develop Trust processes ensuring the Trust maintains its regulatory obligations in accordance with the current guidance. Responsible for decisions regarding NHS Entitlement, raising applicable charges and the collection of upfront payment. Advise patients, relatives, and staff regarding charges for treatment, often in distressing circumstances. Maintaining up to date and accurate information systems including the use of hospital systems, external patient systems and spreadsheets for the collation and analysis of data and the immediate identification of overseas patients for financial and audit purposes. Obtaining and analysing confidential documentary evidence from patients, to ascertain if they are exempt from charges as per the DOH Overseas Visitor guidelines. Support staff across the organisation (Hospital and Community Services) to understand, implement and embed processes that support the responsibilities of their role in relation to the Overseas Visitors charging regulations.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
Between 27-33 days of annual leave plus bank holidays NHS pension scheme membership Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further NHS Staff discounts Cycle to work scheme Salary finance - for loans, savings, budget planning and tips on managing debt Stockport Credit Union- for local financial advice
Job description Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Education / Experience Essential
Educated to degree level or equivalent level of experience
Desirable
Previous Overseas Charging Regulation experience
Knowledge & Experience Essential
Demonstrate an understanding of the functions relating to implementing the Overseas Charging Regulations Proven experience of working to implement process, change and service improvement across a large organisation Sound knowledge base of the Trust values and principles
Desirable
Knowledge of current legislation in Overseas/NHS Charging, data protection and confidentiality of personal information Good understanding of current performance targets
Skills & Abilities Essential
Advanced keyboard, Excel, Word & Outlook Skills Excellent communication and written skills Strong organisational skill Ability to prioritise and deliver on time against a background of changing demands Proven record of developing positive relationships To deal efficiently, effectively, and sympathetically with emotional or discontented clients/patients and their family members as required Problem solving skills
Desirable
Supporting NHS debt recovery process and policy development Knowledge of the organisation's objectives and activities Experience of working with patient identifiable information systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Stockport NHS Foundation Trust
Address Stockport NHS Foundation Trust
Stepping Hill Hospital, Poplar Grove
Stockport
SK7 2JE
United Kingdom
Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)