About this role
Job summary
To provide a high-quality administration service to the Pre-assessment department. To serve and support all patients attending for an appointment, providing comprehensive administrative and clerical support to the pre-assessment nurses with day-to-day tasks, ensuring the smooth running of the service.
Main duties of the job
Provide prompt, efficient reception service to patients, visitors and staff.
Ensure effective communication and information flows both internally and externally.
Ensuring all information and patient's notes are available to the nurses for clinic.
To arrange interpretation services for any relevant appointments.
To gather information for team members from other teams and agencies as required.
Contribute to delivering a high quality, efficient and effective service by complying with all relevant policies and procedures.
Ability to work under pressure.
Attending and booking of patient's appointments for their clinic attendance within pre-assessment.
Ensure clinic outcomes are recorded correctly within Careflow.
Ability to prioritise workload.
Maintain patient confidentiality at all times.
Opening clinics as requested by senior pre-assessment team.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description Job responsibilities
Provide prompt, efficient reception service to patients, visitors and staff.
Ensure effective communication and information flows both internally and externally.
Ensuring all information and patients notes are available to the nurses for clinic.
To arrange interpretation services for any relevant appointments.
To gather information for team members from other teams and agencies as required.
Contribute to delivering a high quality, efficient and effective service by complying with all relevant policies and procedures.
Ability to work under pressure.
Attending and booking of patients appointments for their clinic attendance within pre-assessment.
Ensure clinic outcomes are recorded correctly within Careflow.
Ability to prioritise workload.
Maintain patient confidentiality at all times.
Opening clinics as requested by senior pre-assessment team.
Person Specification
Essential Essential
o 2 GCSE's grade A-C (maths and English) or equivalent NVQ oExperience of working within an administrative role oExperience of using microsoft office packages
Desirable
Experience of working within the NHS or Healthcare environment
Essential Essential
Excellent organisational skills with attention to detail Ability to work autonomously or part of a team Positive approach to own development Works well under pressure
Desirable
An understanding of confidentiality within an NHS environment Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Gateshead Health NHS Foundation Trust
Address Queen Elizabeth Hospital
Sheriff Hill
Gateshead
NE9 6SX
United Kingdom
Employer's website https://www.qegateshead.nhs.uk (Opens in a new tab)