About this role
Job summary
We are seeking two enthusiastic and dedicated individuals to join our DEXA and Metabolic Medicine booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital.
This is an exciting opportunity for the right candidates to join our growing DEXA service at RJAH. RJAH is a lead provider for DEXA for a large catchment area and in Autumn/Winter 2024 our service will be expanding with an additional DEXA scanner giving the service two scanners.
The role will predominantly consist of a booking clerk role for the DEXA Team but the ideal candidate will be able to work flexibly across the services.
The successful applicants will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be able to multitask and prioritise their workload.
Main duties of the job
To ensure that patients appointments are booked according to the Consultants protocols and booking policies and procedures. Enquiries from patients and others are dealt with politely. That medical case notes are available as required throughout the hospital.
Working relationships with: Other HCR staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals, GP Practices.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description Job responsibilities
Deal with patients face to face and by telephone in a sympathetic and welcoming manner. Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, to: Record and amend details of patients accurately on PAS, Book outpatient appointments and generate confirmation letters, Cancel and reschedule clinic appointments as requested by patients or consultant staff. Prepare all necessary paperwork for outpatient clinics. Send appropriate paperwork to patients relating to appointments. Answer routine telephone enquiries from patients and other members of staff. Contact patients by telephone to book or confirm appointments.
Person Specification
Qualifications/Training Essential
NVQ Level 3 or equivalent experience
Experience Essential
Experience in an office environment. Use of computers Competent in Microsoft Office
Skills/Knowledge Essential
Able to sort accurately into numerical and alphabetical order Ability to utilise electronic patients and other databases High level of verbal and written communication skills
Aptitudes and Attributes Essential
Good interpersonal skills. Able to work to deadlines Good telephone manner telephone manner. Tact and discretion when dealing with sensitive and confidential information Ability to organise and prioritise own work Ability to manage busy workload where accuracy and attention to detail is essential Team player / able to work flexibly
Other Job Requirements Essential
Willing to participate in on-going training.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address The RJAH Orthopaedic Hospital and NHS Foundation Trust
Gobowen
SY10 7AG
United Kingdom
Employer's website https://www.rjah.nhs.uk/ (Opens in a new tab)