About this role
Job summary
Exmoor Surgery is looking for a Medical Receptionist to undertake a wide range of administrative duties while providing effective support to the multidisciplinary team. Responsibilities include, but are not limited to, scanning and processing documentation, managing and filtering medical reports and correspondence via DOCMAN, and supporting reception tasks such as welcoming and directing patients, efficiently using the appointment system, booking appointments, handling patient information, and assisting patients as required.
You will act as the central point of contact for all patient-related correspondence, including letters, reports, and clinical documentation, ensuring accurate and timely distribution of information, messages, and queries to the appropriate members of the clinical team. The role also involves liaising with multidisciplinary team members and external organisations, including secondary care and community service providers.
Please note: Applicants must be UK citizens with a minimum of 5 years working experience in the UK. Experience using EMIS is essential.
Main duties of the job
As a Medical Receptionist, you will greet patients, manage appointments, handle calls and enquiries, and support the smooth running of the reception area. You will assist with patient registrations, prescription requests, and general administrative tasks while maintaining confidentiality and providing a professional, welcoming service at all times. Additional duties may be required depending on workload and staffing levels.
About us
Exmoor Surgery is a well-established NHS GP practice based in Ladbroke Grove, West London, delivering high-quality, patient-centred primary care services to a diverse local population. The practice is committed to providing accessible, compassionate, and holistic care, supporting both the physical and mental wellbeing of its patients.
With a strong focus on teamwork and collaboration, Exmoor Surgery works closely with a multidisciplinary team and external healthcare providers to ensure coordinated and effective patient care. The practice continues to develop and improve its services, embracing innovation and best practice to enhance patient outcomes.
Joining Exmoor Surgery offers the opportunity to be part of a supportive and forward-thinking team dedicated to making a positive impact within the community.
Job description Job responsibilities
The following are the core responsibilities of theMedical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.
Primary Responsibilities
Receive and process correspondence from hospitals, external healthcare providers, and other agencies. Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management. Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner. Photocopy and prepare documentation as required by clinicians and practice staff. Provide cover for colleagues during periods of absence to ensure continuity of service. Accurately input patient information and updates intoEMISwhere required. Manage and resolve patient queries efficiently, escalating issues where appropriate. Maintain a clean, organised, and efficient reception environment at all times. Support the clinical team with day-to-day operational tasks as required. Complete tasks relating to patient results, correspondence, and clinical letters where appropriate. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice. UseEMISand other digital systems effectively for patient record management, appointment scheduling, and internal communication.Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:
Maintain and monitor the practice appointment system usingEMIS. Process appointment requests received in person, by telephone, and via online systems. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible. Signpost patients to the appropriate healthcare professional or NHS service. Support practice audits and administrative reviews as directed by management. Process incoming electronic communications and documents where required. Scan and attach patient-related documentation accurately to patient records withinEMIS. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care;
Experience Essential
Experience working on EMIS or System One Experience working with the general public.
Desirable
Experience in administrative duties; Experience working in a health care setting;
Employer details Employer name Primary Care Management Solutions Ltd
Address Exmoor Surgery
Exmoor Street
London
Uinted Kingdom
W10 6DZ
United Kingdom
Employer's website https://www.pcmsolutions.co.uk (Opens in a new tab)