About this role
Job summary
Barts Health NHS Trust is seeking an experienced and motivated Service Manager to join the London Neonatal Transfer Service (NTS), based at The Royal London Hospital.
This is a pivotal operational leadership role within one of the largest neonatal networks in the UK, supporting the delivery of safe, high-quality neonatal transport services across London. You will work closely with clinical leaders, senior managers, and regional partners to ensure the service operates efficiently, meets national standards, and continues to evolve in response to patient and system need.
As Service Manager, you will provide day-to-day operational, financial, and governance oversight of the London NTS. You will support service development and transformation, manage resources effectively, and represent the service within the Trust and across regional and national forums.
You will be a visible and credible leader, supporting multidisciplinary teams in a fast-paced and highly specialised environment, where collaboration, compassion, and clear decision-making are essential.
Main duties of the job
The Service Manager for the London Neonatal Transfer Service (NTS) is responsible for supporting the senior NTS team to deliver safe, high-quality, and responsive neonatal transport services across London. The post holder will provide operational, financial, and governance oversight, support service development and transformation, and represent the service to the London Neonatal Operational Delivery Network, NHS England and specialty commissioners, regional and national partners, while working collaboratively with the host Trust.
The role plays a critical part in ensuring excellent patient care, effective use of resources, and continuous service improvement in line with national standards and local priorities.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Person Specification
Qualifications Essential
Degree or equivalent experience in healthcare management or related field
Desirable
Postgraduate qualification in management or leadership
Experience Essential
Experience of managing healthcare services, operational delivery, and working within complex NHS systems
Desirable
Experience within neonatal, paediatric, or critical care services
Knowledge Essential
Understanding of NHS governance, finance, performance management, and safeguarding
Desirable
Knowledge of neonatal networks and transport services
Skills Essential
Strong leadership, communication, data analysis, and change management skills
Desirable
Project management or service redesign experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Barts Health NHS Trust
Address Royal London Hospital
London
E1 1FR
United Kingdom
Employer's website https://www.bartshealth.nhs.uk (Opens in a new tab)