About this role
About the RoleWe're seeking a Patient Care Representative to support patients throughout their therapy journey. This role is heavily focused on phone-based patient communication, coordinating refills, updating patient records, and working closely with pharmacists and healthcare providers to ensure patients receive timely care.
Key Responsibilities
- Make outbound calls to patients regarding therapy progress, refills, and follow-up care
- Update patient records and medication profiles in the EMR system
- Coordinate prescription refills and review patient inventory needs
- Communicate with physician offices, labs, and healthcare providers as needed
- Document patient interactions and updates accurately
- Assist with order processing, labeling, and supply coordination
- Work closely with pharmacists to support patient care initiatives
- Maintain HIPAA compliance and patient confidentiality
Qualifications
- Pharmacy Technician experience required (6+ months minimum)
- Active Pharmacy Technician registration/license preferred
- PTCB Certification strongly preferred, but not required
- Strong communication and customer service skills
- Comfortable spending 80%+ of the day on the phone
- Experience with patient outreach, call centers, or healthcare customer service highly preferred
- Strong computer skills and ability to navigate EMR systems
- Working knowledge of medical terminology and healthcare processes
What We're Looking For
- Professional, articulate, and easy to converse with
- Strong attention to detail and organizational skills
- Comfortable communicating with patients, providers, and clinical staff
- Ability to multitask in a fast-paced healthcare environment
- Previous pharmacy, infusion, specialty pharmacy, or healthcare experience is highly valued
Work Environment
- Monday-Friday, 8:30 AM-5:00 PM
- No nights or weekends
- Primarily office-based with limited physical activity (approximately 20% of the role involves pulling medications and labeling)
- Supportive, well-staffed team environment focused on patient care and work-life balance
Ideal Background Pharmacy Technician, Specialty Pharmacy, Home Infusion, Call Center, Patient Support, Healthcare Customer Service, Medical Office, or similar healthcare experience.
Job Type & LocationThis is a Contract to Hire position based out of Nashville, TN.
Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 16, 2026.
Workplace TypeThis is a fully onsite position in Nashville,TN.About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.