About this role
Overview
We are seeking an incumbent who will be responsible for handling day-to-day shipments & operational activities of Air Freight exports in the most efficient, smooth and productive manner meeting all KPIs, service deliverables & customer expectations.
If this exciting opportunity interests you and you meet the criteria below, please apply.
Roles & Responsibilities
- Owning and displaying DGF’s values.
- Handling customer & network air exports enquiries.
- Executing shipments in a timely manner while ensuring data accuracy in the system.
- Negotiating prices with carriers and support the business growth of the station.
- Coordinating effectively with cross functional teams (Sales, Sales Support, Brokerage, Transport etc.) and ensuring task completion in a timely manner.
- Ensuring a healthy and potential business relation with carriers, customers, and all vendors.
- Ensuring and improving minimum email response time.
- Handling customer complaints in most effective manner or assigns tasks to other functions/teammates.
- Handling aggravated & annoyed customers and bridging the communication gap.
- Learn and understand important KPIs and their impacts and work towards improved results, if needed.
- Taking part in discussions with regional compliance team to improve station’s KPI performance
Skills, Qualifications & Experience
- Minimum 2-3 years of exports operations work experience at multinational or renowned local freight forwarding company.
- Minimum bachelor’s degree or equivalent experience/qualification in relevant field.
- Strong understanding of Air exports & exports regulations and documentation.
- Possessing excellent communication, management and interpersonal skills.
- Command over Microsoft Office and other related software.
Apply now to be part of our exceptional team, DGF Pakistan – a Great Place to Work and a Top Employer and our mission to redefine the logistics industry!