About this role
Job summary Looking for flexible work that still makes a real difference? Step in where support is needed most. As a Bank Community Health Navigator, youll play a vital role in ensuring people are connected to the right community health services at the right time, providing essential support during key service hours. Based at The Orbital Shopping Park, Swindon, SN25 4AN, youll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues. This bank role supports service delivery between 8:00am and 8:00pm, with particular demand for staff able to cover the following shifts: 12:00pm - 4:00pm, 4:00pm - 8:00pm. Youll deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through available services and providing clear advice, reassurance and effective signposting. The role involves accurately recording all contacts and followup actions within patient clinical records, manag
Main duties of the job As a Bank Community Health Navigator, you will play a crucial role in connecting individuals to appropriate community health services, acting as a first point of contact for patients, the public, healthcare professionals, and colleagues. You will work from The Orbital Shopping Park in Swindon, ensuring service delivery between 8:00am and 8:00pm, primarily covering shifts from 12:00pm to 4:00pm and from 4:00pm to 8:00pm. Your responsibilities include handling calls with empathy, managing sensitive and complex information, updating records, and coordinating with clinical colleagues to address urgent needs. This role offers you an opportunity to make a meaningful impact by providing vital support and maintaining high standards of care.
About us HCRG Care Group, established in 2006, is a leading independent provider of community health and care services in the UK. The group works closely with health and care commissioners and communities to transform services, focusing on improving experience, efficiency, and outcomes. Delivering a wide range of services including community health, primary care, urgent care, sexual health, dermatology, musculoskeletal services, adult social care, and wellbeing services, HCRG Care Group supports millions across England and directly assists over half a million individuals each year. Their simple guiding values are to care, to think, and to do, and their commitment to equal opportunities promotes a diverse and inclusive work environment.
Job description Job responsibilities Package Description: Looking for flexible work that still makes a real difference? Step in where support is needed most.
As aBank Community Health Navigator, youll play a vital role in ensuring people are connected to the right community health services at the right time, providing essential support during key service hours. Based at The Orbital Shopping Park, Swindon, SN25 4AN, youll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues.
This bank role supports service delivery between 8:00am and 8:00pm, with particular demand for staff able to cover the following shifts:
12:00pm - 4:00pm 4:00pm - 8:00pmYoull deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through available services and providing clear advice, reassurance and effective signposting.The role involves accurately recording all contacts and followup actions within patient clinical records, managing paper and electronic referrals, and ensuring patients are triaged and directed to the most appropriate service in line with agreed pathways and protocols.
This is a fastpaced, frontline bank role, ideal for individuals who can quickly adapt to service demand and maintain high standards of care.Youll need strong administrative skills, excellent communication, keen attention to detail, and the confidence to handle sensitive and confidential information with empathy and professionalism.
What Youll Be Doing Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA). Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately. Manage sensitive and complex information confidentially, working closely with clinical colleagues when required. Accurately update patient records and key IT systems, including processing referrals and correspondence. Book, cancel and reschedule clinical appointments, ensuring waitingtime targets are met. Identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals. Provide administrative support to clinicians and managers, helping services run smoothly. Work flexibly as part of a supportive team, contributing to service priorities as needed.Please see attached the job description for a full list of job responsibilities.
Package DescriptionAs a BankCommunity Health Navigator, youll be part of our valued team based at The Orbital Shopping Park, Swindon, SN25 4AN.You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Hourly rate of £13.64 Free tea, coffeeand milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each yearEssential Criteria GCSEs (or equivalent) in Maths and English at Grade AC. Previous administrative experience. Confident use of IT systems, with strong keyboard skills and attention to accuracy. Good working knowledge of Microsoft Office (Outlook, Word, Excel). Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing. Ability to work with sensitivity, discretion and confidentiality. Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment. Able to work well independently and as part of a team.Desirable Criteria NVQ Level 2 in Administration and/or Customer Services (or equivalent). Previous experience within health or social care. Knowledge of medical terminology. Experience using clinical systems or databases.About the CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
Essential qualifications include GCSEs (or equivalent) in Maths and English at Grade AC, previous administrative experience, confident use of IT systems, strong communication and interpersonal skills, ability to work with sensitivity and discretion, and well-organized with task prioritization skills. Desirable qualifications include NVQ Level 2 in Administration and/or Customer Services (or equivalent), prior experience within health or social care, knowledge of medical terminology, and experience using clinical systems or databases.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Swindon
SN25 4AN
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)