About this role
Job summary
Eleanor Cross Healthcare
are looking to recruit a flexible and enthusiastic Healthcare Assistant to join our friendly team who can demonstrate a genuine interest in working in Primary Care.
Main duties of the job
The role will include normal general practice duties such as phlebotomy, taking and recording BP / BMI / ECGs / 24 hour BPs, testing urine and new patient and NHS Health Checks. Previous work in a hospital or GP setting is essential and knowledge of SystmOne clinical system would be advantageous, but training would be given to the successful candidate. The ability to administer flu or B12 injections is desirable but not essential as training can be arranged.
The post holder will be a key team member contributing towards patient care and the development of the Practice.
Full or part time working across both Delapre Medical Centre and Whitefields Surgery between the hours of 8.00am and 6.30pm, Monday to Friday.
About us
Our team of more than 60 people are all working together with one particular aim - to provide the best care possible for patients, at all times.
CQC rated Good, we are always looking for ways to improve. Welcome ideas and suggestions from our staff and well as patients.
Job description Job responsibilities
Job Summary
The post holder will offer general assistance and support to the Practice Nursing Team, liaising closely with the Nursing Team Manager The HCA will be involved primarily in phlebotomy, undertaking the new patient health checks, urinalysis, ECG recording, chaperoning patients, maintaining hygiene standards, maintenance of equipment and the recording of refrigerator temperature on a daily basis, ordering of stock and restocking GPs and Nurses treatment rooms The HCA will also be responsible for documenting patient consultations on the SystmOne clinical information system in General Practice They will maintain patient confidentiality and will work under the direct supervision of the Senior Practice Nurse and within Practice Guidelines and Protocols at all timesJob ResponsibilitiesClinical Duties
To act in such a manner as to support the client/patient at all times and be mindful of the need to reduce anxiety for the client/patient To provide a phlebotomy service for patients To be responsible for the processing and management of laboratory samples requested by the GP/ Practice Nurses with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patients computer records To assist in restocking clinical area with supplies and health promotion materials as agreed with GPs/Nursing Team and to restock all rooms as appropriate To assist in general nursing duties, under the supervision of the Practice Nursing Team, i.e. Urine testing, weight/height, blood pressure measurements, ECG recording, NHS Health Checks, spirometry, peak flow measurements and any other duties that may be assigned as necessary To act as a chaperone as required to GPs and Practice Nurses To participate in the induction programme of staff and trainees new to the practice To receive and document telephone messages as and when necessary and communicate to other members of the clinical team as appropriateAdministration To ensure that drug/vaccine refrigerators are at the correct temperature on a daily basis and maintain the Vaccine Cold Chain documented record according to Practice Guidelines, in the absence of designated Nurse To assist colleagues restocking of all clinical areas and maintaining a stock rotation system as necessary To maintain health information notice board in line with national/local health promotion campaigns Deal with SystmOne Tasks in a prompt and timely manner To work in accordance of written protocols Any other duties requested, to help with the smooth running of the practiceOther Tasks To function as an integral part of the Primary Health Care Team To attend relevant clinical meetings as required To report immediately to a member of the clinical staff or the Practice Manager any acts of omission or error to safeguard the interest of the patient To undertake appropriate formal training as required by the Practice Ensure building security have working knowledge of doors/windows/alarm Any other tasks allocated by managersProfessional Development To participate in an annual individual performance review To maintain a professional development plan and submit annually To maintain own clinical development through periods of study as agreed within the contract of employmentConfidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their Carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & SafetyThe postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and DiversityThe postholder will support the equality, diversity and rights of patients, Carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, Carers and colleagues Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.Personal/Professional DevelopmentThe postholder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQualityThe postholder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunicationThe postholder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of ServicesThe postholder will:
Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriateReviewThis is not a complete and final statement of duties and responsibilities, and may be subject to review and amendment in the light of changing needs of the practice.
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Person Specification
Qualifications Essential
Valid Phlebotomy certificate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Eleanor Cross Healthcare
Address Gloucester Avenue
Northampton
NN4 8QF
United Kingdom
Employer's website https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)