About this role
Job summary
An exciting opportunity has arisen to join the dynamic admissions team on Ward A515 (The Older Persons Assessment Unit) For a 6 month fixed term.
The post holder will be required to support the inpatient multi-disciplinary team undertaking a range of tasks including maintaining electronic patient records, answering telephone calls and queries, supporting the visiting process, ordering stock, filing and arranging patient transport.
We are seeking a reliable and highly organised individual with excellent communication skills. This post is suitable for someone wishing to work as part of the multi-disciplinary team providing indirect patient care. There will be considerable communication with patients, families and clinical staff within the ward environment. You must be able to effectively deal with a diverse range of people in a sensitive and confidential manner.
The successful post holder will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care. They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required.
This post is offered as a permanent position, full-time 37.5 hours, working Monday to Friday between the hours of 0730 - 1530.
This vacancy may close earlier than advertised if a sufficient number of quality applications have been received.
Main duties of the job
To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary Show a caring and professional approach towards patients and visitors when carrying out all duties Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards Ensure patients are transferred to relevant wards on care flow (hospital tracking system) Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward Prepare patient notes for coding within the relevant deadlines set by the coding team To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning/uploading patient notes to the online computer system so that they are ready to be viewed in their out patient appt, making outpatient appointments Undertake the role's/duties in the case of a major incident in your department
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge and Experience Essential
Previous reception or customer facing experience in a healthcare or public setting Clerical/administration experience including filing and/or reception Previous NHS experience
Skills and Abilities Essential
Excellent/professional telephone/ reception manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Able to communicate clearly and act quickly in emergency Good IT skills including Microsoft packages Tidy and methodical working practice Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Confidence to handle difficult conversations with patients, relatives and carers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)