About this role
The opportunity
Our client is an established freight forwarder with a strong reputation and a loyal customer base. The business is growing, and they need an experienced Ocean Export Coordinator to help them grow with it.
You'll join a small, close-knit team. Everyone pulls together, and your contribution will be seen and valued from day one. This is a chance to play a real part in a business on the up, not just be a number in a big operation.
The role
You'll own ocean export shipments from booking through to delivery. That covers:
- Handling customer enquiries and taking bookings for FCL and LCL shipments
- Booking space with shipping lines and consolidators
- Arranging collections and haulage to port
- Preparing and checking shipping documents, including bills of lading
- Coordinating export customs declarations with the customs team or broker
- Tracking shipments and keeping customers updated at every stage
- Resolving delays, rollovers and issues quickly and calmly
- Raising accurate costings and invoices on time
- Building strong relationships with customers, carriers and overseas agents
- Supporting colleagues across the wider team when it's busy
About you
Experience
- Proven end to end ocean export experience within a freight forwarder
- Confident handling FCL and LCL shipments independently
- Solid knowledge of export documentation and customs processes
- Comfortable with freight systems such as CargoWise or similar
Attitude
This matters as much as experience. In a small team, nobody says "that's not my job". Our client wants someone who:
- Happily rolls up their sleeves and helps out where needed
- Stays positive and organised when things get busy
- Takes ownership and follows things through
- Enjoys being part of a team that's building something
What's on offer
- A supportive, friendly team where your work makes a visible difference
- Real room to grow as the business expands