About this role
As a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will provide clear updates, resolve issues where possible and make sure customers receive a helpful and consistent service.
Client Details
The organisation is a leader in their sector and this role will be based in their Warrington head office.
Description
- Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner.
- Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner.
- Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.
- Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service.
- Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales.
- Identify recurring defects and service trends to support continuous improvement and inform future development reviews.
- Support the implementation and ongoing management of defects monitoring systems and processes.
- Monitor performance against agreed targets and contribute to value for money and service improvement initiatives.
- Work collaboratively across teams to support the successful delivery of the wider development programme.
Profile
A successful 'Customer Care Coordinator' should have:
- Experience of handling customer enquiries and resolving issues in a customer service setting.
- Ability to communicate clearly with customers in writing and over the phone.
- Confidence using systems to record customer contacts and update information accurately.
- Ability to organise tasks, manage competing enquiries and follow work through to completion.
- Experience of working with colleagues to coordinate responses to customer queries.
- A careful approach to handling customer information and maintaining accurate records.
- Can commit to a 12 month fixed-term contract.
Job Offer
- Fixed-term contract.
- Central Warrington office.
- A chance for extension or to go perm.
- Competitive salary on offer.