About this role
Brough, Hull
Salary: Circa £28,000
Elevation Recruitment Group are currently recruiting for a Customer Service Advisor to join a successful and growing business based in Brough, Hull.
This is a great opportunity to join an established business during a period of growth, providing B2B customer support and building strong relationships with customers.
The role will focus on handling customer enquiries, predominantly via email, with some telephone contact.
Key responsibilities
- Responding to B2B customer enquiries and resolving queries efficiently.
- Processing customer orders accurately.
- Providing delivery updates and order information.
- Handling pricing and invoice queries.
- Investigating customer issues and working towards effective resolutions.
- Liaising with internal departments to ensure customer queries are dealt with promptly.
- Building and maintaining positive customer relationships.
- Delivering a high standard of customer service at all times.
The successful candidate will have
Previous experience in a customer service, customer support, sales administration or order processing role, ideally within a B2B environment.
You will have excellent communication skills, strong attention to detail and a proactive, customer-focused approach. The ability to manage queries effectively and work collaboratively with colleagues across the business is also important.
This is a great opportunity for a Customer Service Advisor looking to join a growing business with opportunities to develop as the company continues to expand.
Salary: Circa £28,000
Location: Brough, Hull
Type: Permanent
Hours: Full-time
To apply, please submit your CV or contact Miranda at Elevation Recruitment Group for further information.