About this role
About our client:
A fast-growing European market leader in professional kitchen and restaurant equipment, operating internationally with more than 1,200 employees across Europe. The company supplies commercial hospitality businesses with a broad range of equipment and solutions, combining large-scale operations with continued expansion across multiple markets.
Responsibilities:
The showroom associate is responsible for providing professional advice and support, as well as actively selling commercial kitchen equipment and accessories. The goal of this position is to contribute to increased sales, customer satisfaction, and long-term customer loyalty through expert customer service, high-quality service, and an appealing product display.
Sales & Customer Service (Focus):
Advising customers before, during, and after their purchaseProactively selling products and accessories across all product categoriesPreparing quotes, processing orders, and handling customer complaintsCustomer Engagement & Service:
Proactively engaging with customers in the showroomResponding to customer inquiries by phone and in writing (B2B)Product Presentation & Point of Sale:
Assisting with the presentation and maintenance of the point of saleEnsuring an inviting shopping atmosphere in the showroomOperational tasks in sales:
Organizing and coordinating day-to-day operations within the sales teamQuality assurance
Ensuring compliance with processes, service, and quality standards in customer interactionsInterdepartmental communication:
Collaborating with purchasing, logistics, accounting, IT, and other internal departmentsProcess optimization:
Identifying and implementing opportunities for improvement in operational areasRequirements
Education: Completed vocational training (or 4 years of relevant experience), commercial training or degree (business administration, sales)
Experience: Several years of professional experience in sales/B2B environment
IT skills: MS Office (especially Excel), CRM system (Salesforce), ERP system (SAP), Dashboards & Reporting Tools
Languages: Native Finnish & Good English