About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Job Summary - We are looking for an experienced Microsoft Dynamics 365 Field Service Consultant with 5+ years of experience in implementing, configuring, and supporting Dynamics 365 Field Service solutions. The candidate should have strong expertise in field service processes, work order management, scheduling, resource management, mobile applications, and integrations with other Microsoft technologies.
Key Responsibilities
- Gather and analyze business requirements related to field service operations.
- Design, configure, and implement Microsoft Dynamics 365 Field Service solutions.
- Configure Work Orders, Incidents, Service Accounts, Assets, Agreements, and Service Tasks.
- Implement and manage Resource Scheduling Optimization (RSO) and Schedule Board.
- Configure Field Service Mobile App for technicians and field engineers.
- Develop business process flows, workflows, Power Automate flows, and approval processes.
- Integrate D365 Field Service with ERP, CRM, SAP, Azure, and third-party applications.
- Collaborate with business stakeholders, architects, developers, and project managers.
- Support data migration, testing, deployment, and post-production activities.
- Troubleshoot production issues and provide application support.
- Prepare functional design documents, user guides, and training materials.
- Participate in Agile/Scrum ceremonies and project planning activities.
Required Skills
- 5+ years of experience in Microsoft Dynamics 365 CE/CRM.
- Minimum 5+ years of hands-on experience with Dynamics 365 Field Service.
- Strong knowledge of:
o Work Orders o Inspections o Agreements o Scheduling & Dispatching o Service Tasks o Customer Assets o Inventory Management o Schedule Board o Resource Scheduling Optimization (RSO)
- Experience with Power Platform:
o Power Apps o Power Automate o Dataverse
- Knowledge of security roles, business rules, workflows, and plugins.
- Experience with integrations using:
o Azure Logic Apps o Azure Functions o REST APIs o API Management
- Experience in data migration and deployment activities.
- Strong stakeholder management and requirement-gathering skills.
Preferred Skills
- Experience in Field Service Mobile implementation.
- Experience integrating D365 Field Service with SAP, Oracle, or other ERP systems.
- Knowledge of Omnichannel, Customer Service, and Sales modules.
- Understanding of Azure integration services.
- Experience working in Agile delivery environments.
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent