About this role
- Identify training needs through discussions with department managers, performance reviews, employee feedback, and guest feedback.
- Develop and maintain an annual training plan and calendar in line with operational priorities and the approved budget.
- Coordinate and deliver onboarding and orientation sessions for new employees.
- Design and update training materials, presentations, manuals, and practical exercises.
- Facilitate training on customer service, communication, teamwork, leadership, and company policies.
- Support department managers and departmental trainers in delivering job-specific training and reinforcing standard operating procedures.
- Coordinate required safety, hygiene, and compliance training with qualified internal or external specialists.
- Arrange training schedules, venues, equipment, and participant communication while considering staffing requirements.
- Maintain accurate training records, attendance registers, evaluations, and certificates.
- Evaluate training effectiveness through assessments, participant feedback, and follow-up with managers.
- Monitor training expenses and support the preparation of the annual training budget.
- Prepare regular reports on training participation, completion, results, and development needs.
- Support employee development plans, internal growth opportunities, and succession planning.
- Promote a culture of continuous learning and consistent service delivery.
- Performance Indicators Completion of the approved training plan.
- Timely completion of onboarding and required training.
- Accurate and up-to-date training records.
- Positive participant and manager feedback.
- Demonstrated application of learned skills in the workplace.
- Delivery of training within the approved budget.