About this role
Job Details:As a Product Manager for Claims, you will be a key driver of Openly’s claims product strategy, owning a critical portion of our Personal Lines (Auto and Property) initiatives. Working alongside a fellow Claims PM, you will tackle the high-impact and operationally complex challenges that define our "moment of truth” where we deliver on our promise to policyholders.
In this role, you will sit at the intersection of Claims Operations and Engineering, translating business needs and operational insights into clear product specs and coordinated execution. While you will have direct ownership over your assigned domain, you will collaborate closely with your partner PM to ensure a seamless, end-to-end claims lifecycle—striving to make our technology as fast, fair, and efficient as the rest of the Openly experience.
You will also serve as a leader for Product & Strategy in the adoption of AI, proactively identifying opportunities to apply emerging capabilities across claims workflows, partnering with Engineering and Data to test and scale AI-driven solutions, and growing into a subject matter resource on AI for the broader team.
Key Responsibilities:Product Execution & Ownership
Own delivery of claims-related product initiatives from discovery through launch, with support from senior product leadership
Translate business objectives and operational needs into clear product requirements, user stories, and acceptance criteria
Manage and prioritize a product backlog to deliver high-impact outcomes in a fast-paced environment
Problem Identification & Structured Solutioning
Identify inefficiencies and friction points across the claims lifecycle
Break down complex problems and develop well-structured, actionable product solutions
Produce detailed, cohesive product specs that account for workflows, dependencies, and edge cases
Cross-Functional Partnership
Partner closely with Engineering and Claims Operations as a day-to-day collaborator in designing and delivering solutions
Facilitate alignment across stakeholders
Effectively communicate priorities, trade-offs, and decisions to both technical and non-technical audiences
Claims Experience Improvement
Contribute to improving both internal and external claims experiences
Support the design of digital-first capabilities, including self-service FNOL, status tracking, and automated workflows
Drive incremental improvements to cycle time, accuracy, efficiency, and user satisfaction
Data-Driven Iteration
Use data, user feedback, and operational insights to inform prioritization and continuous improvement
Define and track key performance indicators such as claim cycle time, accuracy, and customer satisfaction
Partner with analytics teams to evaluate impact and refine product decisions
AI Exploration & Innovation
Identify and explore opportunities to apply AI to claims workflows, including intake, triage, documentation, and customer communication
Experiment with AI tools and approaches to improve efficiency, decision quality, and user experience
Stay current on emerging AI capabilities and proactively bring ideas for practical application within claims
Partner with engineering and data teams to test, validate, and scale AI-driven solutions
Grow into a subject matter resource for AI within Product & Strategy over time
Requirements4+ years of experience in Product Management or a related role
Professional experience in personal lines insurance, with strong knowledge of personal lines claim lifecycle, processes, and technologies
Analytically minded with a data-informed approach to decision-making
Strong organizational and project management skills, including managing multiple state-specific workstreams at the same time
Proven ability to translate complex requirements into clear, actionable execution plans that can be understood across teams
Clear and effective communicator, especially in written documentation
Comfortable operating as a coordination layer between business stakeholders and engineering teams
Ability to navigate ambiguity, ask clarifying questions, and drive work to completion
Customer and operations aware mindset, with attention to downstream impact and stakeholder management