About this role
As a customer service germany, you are the link between the client and the organization. You work full-time (40 hours per week) with the option to work partly from home. The position offers plenty of opportunities for personal development and training, so you can grow within the organization. The employment is for an indefinite period, offering you job security and stability. You start your working day by processing incoming orders and customer inquiries via phone or email. You ensure every order is correctly entered into the ERP system, monitor the progress of orders, and keep track of delivery times.
During the day, you work closely with colleagues from other departments, both locally and internationally, to keep the order process running smoothly. You handle price proposals, quotations, and answer questions about export procedures. You are also responsible for after-sales and resolving complaints together with the sales team.Do you want a varied role where customer contact is central and you can really make a difference?
Take the next step in your career as a customer service germany and apply today!- - Minimum mbo working and thinking level, preferably hbo- Excellent command of the German and English language, both spoken and written- At least 3 years of experience in a similar customer service or sales support role- Experience with ERP systems and export documentation is a plus- Proactive, solution-oriented, and accurate approach to work