About this role
Meet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview:
The CS Support groups play a vital role in the Benevity ecosystem, dedicated to enhancing the experiences of client administrators, end-users, and non-profits globally. We are deeply committed to fostering positive change through our 'Goodness Ecosystem,' supporting remarkable companies, individual donors, and causes in making a significant impact.
In line with our mission to deliver exceptional experiences, we're looking for a Managed Services Coordinator who is enthusiastic about providing quality service, achieving our service level goals, and continually refining our processes.
What you'll do:
Ensures data meets client standards and policies for approval
Addresses discrepancies through established communication methods
Returns any incomplete documents to the submitter as needed
Demonstrates a proactive and efficient approach to workload management
Monitors service levels and keeps management updated on client queue statuses
Develops tailored documentation, presentations, and training for the team
Analyzes data to spot trends in match and volunteer submissions, recommending operational or user experience enhancements to leadership
Responds to client employees' inquiries via email regarding submission declines
Performs administrative tasks as directed by management
What you'll bring:
Strong English comprehension and communication skills, both written and verbal
Self-driven with the ability to excel independently on task-oriented projects
Skilled in computer and technology use
Fundamental mathematical abilities
Problem-solving skills, especially for unexpected issues
Advanced proficiency in Microsoft Excel
Attention to detail, identifying discrepancies and errors in data
Aptitude for recognizing patterns in numerous transactions
Efficient time management capabilities
Focus and concentration, even on repetitive tasks
Patience in work processes
Multilingual abilities are highly valued
Discover your purpose at workWe’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We WorkAt Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzwordDiversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].