About this role
Verwijder uit favorieten Voeg toe aan favorieten Voeg toe aan favorieten Taal NL EN Bedrijf logo Nationale Nederlanden - Onbepaalde tijd/Bepaalde tijd Verwijder uit favorieten Voeg toe aan favorieten Voeg toe aan favorieten We bieden je - NS Business card, ook privé te gebruiken - 13e maand en vakantiegeld - 27 vakantiedagen en 3 Diversiteitsdagen - Support +18 miljoen klanten - Sterk Nederlands merk - Werken aan vitaal Nederland Help Customer & Digital innovate with confidence by enabling responsible AI, strengthening digital resilience and safeguarding customer trust.
Your role
At Customer & Digital (C&D), we shape the future of NN by developing digital capabilities, modernising our technology landscape, using data and AI responsibly and continuously improving customer journeys. We aim to give customers seamless, secure and personalised experiences. As a First Line Operational Risk Officer, you help C&D innovate in a controlled and responsible way. You work close to digital delivery, technology, data and AI teams, supporting them to identify, assess and manage risks while keeping customer value and business progress at the centre.
You are a trusted advisor to management and delivery teams, translating complex operational, technology and AI risks into practical, risk-based guidance. You help teams move at pace without compromising customer trust, regulatory compliance or operational resilience, and promote governance that is embedded, scalable and supported by clear evidence rather than relying on stand-alone approval gates. This role is critical as AI, automation, cloud services and digital platforms create both significant opportunities and new operational risks.
These include cybersecurity and privacy risks, model and data governance, third-party dependencies, agent identity and access, logging and monitoring, resilience, incident response and regulatory compliance. You help ensure that risks and residual risk ...