About this role
logo NN Group Taal NL EN Bedrijf logo Nationale Nederlanden - Onbepaalde tijd/Bepaalde tijd Verwijder uit favorieten Voeg toe aan favorieten Voeg toe aan favorieten We bieden je - NS Business card, ook privé te gebruiken - 13e maand en vakantiegeld - 27 vakantiedagen en 3 Diversiteitsdagen - Hybride werken Waarom Nationale-Nederlanden - Support +18 miljoen klanten - Sterk Nederlands merk - Inclusieve werkgever - Werken aan vitaal Nederland You understand our customers' behaviour, needs and motivations. Through analysis and observation, you help us create optimal customer journeys, ensuring that our customers feel well supported.
- What you are going to do You put the customer experience at the heart of everything you do and get to the core of the customer's needs.
- You determine which qualitative or quantitative approach best fits the research question and the decision that needs to be made.
- This could include interviews, usability testing, surveys, data analysis and experiments.
- You don't just conduct research upon request.
- You identify patterns, recognise new research questions and take the initiative to investigate them yourself.
- You will be part of the Research Team within Customer & Digital.
- Together with other researchers, you put customer needs first and help create solutions that deliver real value to our customers.
- You will work closely with UX designers, Product Owners and stakeholders across different domains.
- Your insights help them understand whether their solutions are user-friendly and accessible.
- Together, you translate research insights into concrete opportunities for the organisation. - You initiate customer and user research to identify and prioritise underlying opportunities and challenges.
- You guide colleagues in conducting validation research and ensure the quality of the research - Together with the business, you help shape the vision for end-to-end digital customer journeys - You help teams test...