About this role
About the roleAs a Guest Relations Employee, you will be dedicated to creating exceptional and personalized experiences for our guests. You will build meaningful connections, anticipate guest needs, and ensure every stay is memorable from arrival to departure.
Your role
- Welcome VIPs, returning guests, and first-time visitors with warmth and attention to detail.
- Act as a trusted point of contact throughout the guest journey.
- Anticipate guest preferences and personalize their stay wherever possible.
- Handle guest feedback and resolve concerns with professionalism and care.
- Create memorable moments that exceed expectations and drive guest loyalty.
- Collaborate closely with Front Office, Housekeeping, F&B, and other departments to ensure a seamless guest experience.
- Maintain the highest luxury hospitality standards, including LQA (Leading Quality Assurance) guidelines.
- Promote hotel facilities, services, and local experiences to enhance each guest's stay.
About Tivoli Doelen AmsterdamJoin the team at one of Amsterdam's most iconic luxury hotels. As part of Tivoli Hotels & Resorts, our intimate 81-room, Two Michelin Key hotel combines centuries of history with warm, personalized hospitality. Located in the heart of Amsterdam, between the Kloveniersburgwal canal and the River Amstel, the hotel has welcomed royalty, celebrities, and artists for generations, including Sisi and The Beatles. We are also closely connected to the legacy of Rembrandt, whose former home and studio are just steps away.
His masterpiece The Night Watch was displayed in the hotel for more than 70 years, and his artistic spirit continues to inspire our hotel today. What truly makes our hotel special is our people. We are a close-knit team that feels like family, supporting one another, celebrating successes together, and creating unforgettable experiences for our guests every day. If you are passionate about hospitality and would like to grow your career in a unique and welcoming environm