About this role
Guest Relations Management InternGuest Relations Management Intern Sofitel Legend The Grand Amsterdam Posted Guest Relations Management Intern About the job About our hotel Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique and historic setting. As part of Accor, we combine the rich heritage of our landmark building with contemporary elegance, French art de vivre, and exceptional service standards. Located in the heart of Amsterdam, The Grand is renowned for creating unforgettable experiences for guests from around the world while offering meaningful development opportunities for hospitality professionals.
Let your passion shine in our Guest Relations team Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you'll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment. Join our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities.
You'll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments. With a comprehensive perspective, you'll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.
Key Responsibilities
- Create unforgettable, tailor-made guest experiences with creativity
- Support and create a warm welcome to our guests
- Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
- Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
- Engage in meaningful guest co...