About this role
As a Duty Manager Intern at the Courtyard Amsterdam you will be a member of a great team where everyone is just as important as the other. We are looking for a person who wants to be apart of developing our hotel. As a Duty Manager Intern you report to the Operations Manager and General Manager.
Functie-eisen
Main tasks and responsibilities
- You are a real ambassador for the hotel and you support various departments during busy moments;
- You work proactively and try to handle various matters as well as possible.
- Among other things, you will be dealing with complaint handling or solving various problems.
- Especially where guest satisfaction is of paramount importance;
- Quality control of the rooms and suites;
- Recognizing VIP guests on a daily basis and alerting the rest of the team;
- Responding to online guest feedback;
- Analyse guest feedback, determine points for improvement and implement accordingly;• upervising the general well-being of the hotel, hotel guests and employees;
- Guaranteeing safety through security rounds through the hotel;
- Supporting the Operations Manager and Hotel Manager in their daily activities;
- Representing the management team in their absence;
- Organize and attend Management Meetings.