About this role
Group Leader IT/OT Service Experts Bewirb dich hier - URL copied Arbeitsbereich Corporate functions Ort Veghel, Netherlands. Vertragstyp Full time Bewirb dich hier - URL copied The Group Leader IT/OT Service Experts is responsible for the people leadership, development, engagement, and performance management of a globally distributed team of Service Experts supporting Vanderlande's Airports customers. The team consists of junior, medior, and senior professionals (~15-20 FTE) located across multiple international locations and time zones.
The role focuses on building a high-performing, motivated, and capable workforce while ensuring the right competencies, capacity, and career development opportunities are in place. The Group Leader works closely with Service Delivery Managers who are responsible for customer delivery, to ensure that the team can successfully meet customer commitments and business objectives.
Key Responsibilities People Leadership
- Lead, coach, and develop a team of IT and OT Service Experts across multiple international locations.
- Create an inclusive, collaborative, and high-performing team culture.
- Ensure employee engagement, well-being, and retention.
- Conduct regular 1-on-1 meetings, performance reviews, and development discussions.
- Manage employee relations and provide guidance on people-related matters.
- Act as the first point of escalation for personnel-related issues.
Talent Management & Development
- Define and maintain clear career paths for Service Experts at different seniority levels.
- Support professional growth through coaching, mentoring and training programs.
- Identify skill gaps and create development plans to strengthen team capabilities.
- Promote knowledge sharing and continuous learning across regions and disciplines.
- Drive succession planning and talent development initiatives.
- Foster collaboration between international locations and create a "one team" m...