About this role
- Life at Vanderlande - IT Service Delivery Manager Apply for this job - URL copied Job area Life Cycle Services Location Veghel, Netherlands.
Contract type Full time Apply for this job - URL copied IT Service Delivery Manager Introduction As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.
What will you be doing?
This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.
Responsibilities
- Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
- Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
- Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
- Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
- Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
- Analyze...