About this role
Summary Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners.We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 13 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.
- Reporting directly to the Senior UK Lead, the role holder’s duties will be to provide full time support to a busy operations team.
- The main responsibilities of this role are to assist our Export/Import Key Accounts along with operations planning, general administrative duties, and delivering an excellent customer experience.
- Duties and
Responsibilities
- Day-to-Day processing of new orders via on-line booking system and email requests inline with Company Policy and Procedures.
Provide excellent Customer Service by responding to enquiries / queries in a timelyand manner.
- To meet the operational day-to-day collection/delivery needs of our customers in the most cost efficient and effective manner.
- Keeping customer updated and fully informed on order progression and any deviations that may arise.
- Ensure all orders / requests include correct information with contact details.
- Communicating with internal departments within Ace.
- Communicating with ACE Agents.
- To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties.
- Comply fully with the defined operating procedures (SOP’s) and processes.
- Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner.
- Proactively support and fully comply with the Companies Health and Safety policies and procedures.
- Assist in other functions within Operations on a project basis when requested.
- Intermediate in English.
Qualifications
- Demonstrated ability to speak and write in English fluently
- Good level of numeracy, literacy, and Microsoft Office skills
- 1-2 years similar experience preferential
- Highly proficient on Excel and Reports. Experience
- Previous office administration experience in an extremely fast paced
- environment with several team members.
- Knowledge of the Logistics / Freight Industry would be a distinct advantage
- Good Communications skills with proven work performance results.
- Exposure to working to KPI’s