About this role
We're hiring someone to look after our parents, members and athletes, here at the gym four afternoons a week. Start as soon as possible.WHO WE AREPerformance Dynamics is a close-knit strength and conditioning gym in Sandyford, with a tight coaching team. Everyone knows everyone. We train athletes from age 10 up to adults playing at a high level.
- Our youth and adult athlete programmes run every weekday afternoon and evening.THE JOBYou're the first person a parent meets and the voice they get on the phone.
- You answer the gym line and ring people back.
- You reply to messages on Instagram and to parents' emails.
- You book trials and follow up afterwards.
- When a member wants to change, pause or cancel, you sort it.In the quiet moments there's some admin too: updating the timetable when a bank holiday or midterm changes it, and keeping our records straight on the booking system.WHAT A GOOD WEEK LOOKS LIKEEvery parent who rang got a call back the same day.
- Every trial got booked.
- Anyone who came in with a question got sorted.
- You knew the members by name, and their parents too.WHAT YOU'LL NEEDYou've done customer service for a living: a clinic, a school office, a hotel desk, a shop, a local business.
- You've used a diary or booking system.
- You're comfortable on a computer: email, Excel or Google Sheets, and picking up new software without fuss.
- You're warm with people and you follow things through.
- You don't need to know our software or have a fitness qualification.
- We'll teach you.HOURS AND PAYMonday to Thursday, three hours each afternoon somewhere between 3pm and 7pm, at the gym in Sandyford.
- 4 to 7 suits us best, but we'll agree the exact hours with you and then they stay the same every week.
- 12 hours a week.
- No Fridays, no weekends.
- Employee contract, holiday pay, a payslip every month.€16 to €18 an hour, depending on experience.
- Free training at the gym too.DON'T APPLY IF- You can't do the same four afternoons every week, term time and holidays.- Phones make you nervous.- A close-knit gym, where everyone sees you and knows your name, sounds like too much.- You'd rather sit quietly with a spreadsheet than deal with people.DO APPLY IF- You like a busy place and stay calm when the phone's ringing and someone needs you downstairs.- You've a kid who plays sport, or you play yourself, or you just get it.TO APPLYEmail [email protected] with CUSTOMER SERVICE in the subject line.
- A few lines about yourself and the last job where you looked after customers.
- No CV needed to start.
- We'll ring you for ten minutes, and if that goes well you'll come in one afternoon and see the place.