About this role
- Responsible for overseeing the operational delivery, service performance, compliance, and commercial effectiveness of Cpl Healthcare's Occupational Health division.
- The role ensures the efficient coordination of occupational health services, clinical resources, client deliverables, and customer experience while driving operational excellence and business growth.
- Main Duties / Responsibilities Oversee daily operations of the Occupational Health division.
- Ensure services are delivered efficiently and in line with contractual obligations, service level agreements, and company standards.
- Monitor workflows to ensure timely delivery of occupational health services.
- Implement operational improvements to enhance efficiency, client experience, and profitability.
- Manage workforce planning, service demand, clinical resource utilisation, and operational performance.
- Lead and support the Occupational Health administration and operations team.
- Work closely with Occupational Health Physicians, Nurses, and external clinical partners.
- Build and maintain strong client and stakeholder relationships.
- Support client retention and growth opportunities.
- Collaborate with internal departments to support operational objectives.
- Monitor and report on operational KPIs including service delivery performance, clinician utilisation, turnaround times, customer satisfaction, and revenue targets.
- Analyse operational data to identify trends, risks, opportunities, and areas for improvement.
- Support budgeting, forecasting, and resource planning.
- Ensure compliance with company policies, clinical governance requirements, GDPR, health and safety legislation, and industry standards.
- Support audits, inspections, quality reviews, and continuous improvement initiatives.
- Essential Criteria 3-5 years' experience in healthcare operations, healthcare administration, or service delivery management.
- Experience leading teams and managing performance.
- Strong understanding of operational processes, workforce planning, and service delivery management.
- Experience implementing process improvements and operational controls.
- Excellent communication, stakeholder management, analytical, and problem-solving skills.
- Education Degree in Business, Healthcare Management, Operations Management, Human Resources, Nursing, Health Sciences, or related discipline (desirable).
Why Join Us?
- Lead a growing Occupational Health service.
- Shape operational excellence and service innovation across Ireland.
- Work with an experienced multidisciplinary healthcare team.
- Influence strategic growth and client success.