About this role
MSL Motor Group requires multiple Business Support Analyst & Customer Relations roles for their premises at Pottery Road, Dun Laoghaire A96 XF25.The salary range starts from €36,605 (18.05/hr) to €54,000 (26.63/hr) based on a 40-hour week. Salary will increase proportionately if additional hours are required. Salary offered shall be based on relevant experience and qualifications. Job Description - Business Support & Operational Analysis
- Produce regular operational reports and performance dashboards for the Aftersales Management Team.
- Analyse customer contact volumes, enquiry trends and communication performance.
- Monitor departmental KPIs and identify emerging trends requiring management attention.
- Support business planning through data collection, reporting and analysis.
- Assist in identifying process improvements to enhance operational efficiency.
- Prepare management reports relating to customer activity, service demand and workflow performance.
- Support management with business projects and continuous improvement initiatives.CRM & Data Management
- Maintain and monitor the integrity and accuracy of customer data across Keyloop and CRM systems.
- Identify incomplete, duplicated or inaccurate customer records and coordinate corrective actions.
- Support customer retention initiatives through effective CRM management.
- Assist with lead management and customer follow-up reporting.
- Ensure customer information is maintained in accordance with company standards and GDPR requirements.
- Generate customer data reports to support management decision-making.
Customer Experience & Business Insight
- Analyse recurring customer feedback and identify common themes and trends.
- Monitor customer satisfaction performance and support CSI and Five Star Rater improvement initiatives.
- Provide management with insight into customer behaviours and communication gaps.
- Support customer recovery activities through structured reporting and follow-up monitoring.
- Escalate recurring operational issues identified through customer interactions.
- Contribute to initiatives aimed at improving customer retention and loyalty. Aftersales Operational Support
- Support the coordination of customer communication relating to workshop activity.
- Assist with recall campaigns and customer contact programmes.
- Support mobility coordination and customer update processes.
- Assist with workflow administration and operational documentation.
- Provide administrative support for departmental projects and operational initiatives.
- Support service advisors and management through effective communication coordination and business administratioKEY REQUIREMENTSRequired Qualifications - As part of the wider business support function, the role will also:
- Handle inbound customer enquiries professionally and efficiently.
- Support service booking enquiries and customer requests.
- Provide customers with updates regarding vehicle progress where appropriate.
- Assist with customer