About this role
Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.
- Jobomschrijving As a Customer Service Manager your responsibilities are: Lead and manage the customer service team to ensure high performance and efficiency.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and improve operational processes to ensure seamless service delivery.
- Handle escalated customer issues and provide effective resolutions.
- Analyse customer feedback and data to identify areas for improvement.
- Ensure compliance with company policies and industry standards.
- Collaborate with other departments to align customer service goals with overall business objectives.
- Prepare and present reports on customer service performance to senior management.
- A successful Customer Service Manager should have: Master's degree or equivalent higher education qualification Minimum 10 years of experience within an industrial or manufacturing environment At least 5 years of leadership experience in Customer Service, Supply Chain, Commercial Operations or Business Management Fluent in Dutch, French and English Experience in exposure to executive leadership and cross-functional decision-making Strong background in change management and organizational transformation Experience working in complex international B2B environments