About this role
Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.
- Jobomschrijving The Customer Service & Customs Coordinator will: Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
- Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
- Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
- Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
- Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
- Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
- Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.
- The Customer Service & Customs Coordinator we are looking for has: At least 3 years of experience in customer service, order management, logistics coordination and/or customs within an international B2B environment.
- A genuine customer-centric mindset and the ability to build strong relationships with both customers and internal stakeholders.
- Experience working with ERP systems (SAP is a strong asset).
- Knowledge of customs processes and international trade compliance requirements.
- Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
- Fluency in Dutch and English; French and/or German are considered an advantage.
- The flexibility and adaptability to thrive in a changing environment and support process improvements.