About this role
Our client is an internationally renowned industrial organization and market leader in innovative technical solutions for customers across Europe, the Middle East and Africa.
- Jobomschrijving We are looking for a Customer Service Specialist to join an international and innovative organization.
- In this role, you will combine customer focus, analytical skills, and digital tools to ensure a smooth and proactive customer experience.
- Your main focus will be on managing customer orders, following up on quotations, and building long-term customer relationships.
Key Responsibilities
- Proactively manage and monitor the order portfolio.
- Anticipate potential issues and provide timely solutions to customers.
- Follow up on quotations and contribute to optimal conversion rates.
- Analyze customer data through dashboards and digital tools to determine priorities.
- Deliver personalized and high-quality customer service tailored to different customer segments.
- Collaborate closely with internal departments such as Sales, Supply Chain, and Operations to ensure an excellent customer experience.
- Actively contribute to process improvement and digitalization initiatives.
- Work with KPIs and data to continuously optimize service performance.
Your Profile
- Bachelor's degree or equivalent through experience.
- Initial experience in customer service, sales support, customer experience, or a similar role.
- Strong communication skills in Dutch and English.
- Knowledge of French is an advantage.
- Analytical mindset and comfortable working with digital tools and MS Office.
- Customer-oriented, structured, and solution-driven.
- Proactive attitude with the ability to take initiative and think alongside customers and colleagues.
- Comfortable working in an environment where change, innovation, and continuous improvement are key priorities.