About this role
- As Project Lead, you will be responsible for setting up and implementing a new HR Shared Service Centre.
- Working closely with HR and business stakeholders, you will drive process improvements, manage transitions, and ensure an efficient and compliant HR service delivery model.
Key Responsibilities
- Design and implement the HR Shared Service operating model , including services, governance, and team structure.
- Standardize HR processes across countries and support the implementation of HR technology and self-service tools.
- Ensure compliance with labor laws, data privacy regulations, and local legal requirements.
- Lead the migration of HR processes into the Shared Service Centre, including documentation, training, and go-live activities.
- Act as the main point of contact for HR leaders, project sponsors, and cross-functional stakeholders.
- Manage project plans, timelines, risks, and status reporting . Drive change management, communication, and training initiatives to support successful adoption.
- Establish performance metrics, SLA monitoring, and continuous improvement programs to enhance service quality.
We are looking for an experienced HR transformation professional who can lead the design and implementation of a new HR Shared Service Centre in an international environment.
Requirements
- Bachelor's degree in Business, Human Resources, or a related field; MBA or postgraduate qualification is a plus.
- 6-10 years of experience in HR consulting, HR Shared Services, HR outsourcing (HRO/BPO), or HR transformation projects.
- At least 2-3 years of hands-on experience in designing and implementing HR Shared Service Centres.
- Proven track record of leading large-scale, international HR transformation or shared services projects.
- Strong stakeholder management and project leadership skills.
- Excellent communication skills and fluent English.