About this role
Clinical Manager - Specsavers
Role Purpose
As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers' values.
Key Responsibilities
Clinic & Contact Lens Operations
Manage clinic flow to ensure patients are seen promptly and efficiently.Oversee the contact lens department, ensuring high standards of service and technical excellence. Team Leadership & Development
Lead, coach, and motivate your team to deliver outstanding customer service.Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance. Customer Experience
Act as the first point of contact for patients, ensuring a warm and professional welcome.Resolve customer concerns confidently and positively. Store & Business Support
Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as requiredAssist with business planning and drive key performance indicators (KPIs).Maintain store compliance with legal and professional standards. Benefits
Full time - 40 hours a week - weekend working is essential for this roleEarly and late shiftsSalary - £32,000 plus a generous monthly bonusPrivate healthcareSpecsavers perks Free parking Specsavers Behaviours
Focus on the Customer
Always act in the best interests of the customer.Seek ways to improve service and exceed expectations. Support the Partnership
Collaborate with store partners to grow the business.Respect and understand partner challenges. Act as One Team
Support colleagues and work collaboratively.Value diverse perspectives and communicate openly. Make It Happen
Take ownership and deliver results with passion.Involve the right people and keep things simple. Understand Our Business
Be curious about Specsavers' products, services, and history.Act as a brand ambassador and embrace change. Leadership Expectations
Lead by example, living Specsavers' values and behaviours.Set clear direction and help others understand their role. Essential Skills & Experience
Proven experience in team leadership and people development.Strong organisational and communication skills. Desirable Skills
Knowledge of contact lens products and services.Experience in the optical and/or hearing sector.