Mfg Principal Engineer @ JCI

• Position Summary

Drive rapid response and effective resolution of key customer quality issues from the manufacturing side. Lead cross-functional coordination to ensure timely containment, root cause analysis, and sustainable corrective actions, ultimately improving customer satisfaction and product quality performance.

• 2. Key Responsibilities

2.1 Rapid Response to Customer Quality Issues

• Act as the primary manufacturing interface for key customer quality concerns, complaints, and escalations
• Establish and execute a fast response mechanism (e.g., 24-hour containment, 48-hour initial analysis, regular updates)
• Lead urgent evaluation of major quality incidents, including risk assessment and containment decisions

2.2 Problem Solving and Closure Management

• Lead structured problem-solving activities using methodologies such as 8D, 5 Whys, Fishbone, etc.
• Coordinate cross-functional teams (Production, Process Engineering, Quality, Supply Chain) to drive resolution
• Ensure effective implementation of containment actions, root cause identification, and permanent corrective actions
• Track progress and ensure timely closure in alignment with customer expectations

2.3 Customer Communication and Technical Interface

• Serve as the technical liaison between the factory and customer quality/engineering teams
• Prepare and deliver quality reports (e.g., 8D reports, RCA reports)
• Participate in customer meetings, audits, and on-site visits as needed
• Translate customer requirements into internal action plans and drive execution

2.4 Manufacturing Process Improvement

• Drive process improvements based on customer issues to enhance yield, stability, and reliability
• Promote error-proofing, standardized work, and process capability improvement
• Establish control measures and early-warning mechanisms for critical processes

2.5 Risk Prevention and System Enhancement

• Lead lessons learned and institutionalized best practices
• Update PFMEA, Control Plans, and related documentation based on findings
• Drive preventive actions to eliminate recurrence of similar issues
• Support quality risk assessment during new product introduction (NPI)

2.6 Data Analysis and Reporting

• Define and monitor key customer quality KPIs (complaint rate, PPM, 8D closure time, etc.)
• Analyze quality trends and identify systemic issues
• Provide regular reports and insights to management

2.7 Cross-functional and External Coordination

• Collaborate with Supplier Quality Engineering (SQE) on supplier-related issues
• Support Procurement and R&D in quality-related technical evaluations
• Mobilize internal resources quickly to address urgent issues

Qualifications & Requirements

• Bachelor’s or above in mechanical engineering, mfg engineering, process engineering or related fields.
• Minimum 5–8 years of experience in manufacturing, process engineering, or quality engineering
• At least 2–3 years supporting key customer quality issues or handling customer-facing roles
• Experience in HVAC industries manufacturing preferred
• Experience in leading cross-functional problem-solving or improvement projects
• Fluent in English (written and verbal)
• ž
• Technical Expertise
• Strong hands-on experience with structured problem-solving methodologies (8D, 5 Whys, Fishbone, etc.)
• Familiar with products, manufacturing process and quality systems and standards.
• Experience with failure analysis techniques and manufacturing process optimization.
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