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Micro-Computer Support Technician (MCST) @ District-wide

East Amherst, New York, USOnsiteFull-time
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About this role

40 hours/week 7:30am - 4:00 (Inclusive of 1/2 hour unpaid lunch)

12 months per school year

DUTIES / RESPONSIBILITIES

  • Contributes to the successful implementation of the District's Technology Plan.
  • Manages District Office Inventory.
  • Works with other Technicians on building inventory and coordinates roll outs of new equipment.
  • Basic troubleshooting of devices (Chromebooks, iPads, PCs, printers, etc)
  • Resolves hardware and software problems with end users both remotely and on-site.
  • Device repairs and/or warranty repairs with follow through.
  • Provides support documentation for team members and training.
  • Answers Technology Helpdesk, enters and updates work orders.
  • Provides coverage in buildings when necessary
  • Takes initiative to identify and present creative solutions for department needs
  • Performs other tasks and assumes other responsibilities as directed by the Superintendent of Schools or his/her designee.

ESSENTIAL CORE CHARACTERISTICS

  • Basic IT knowledge of Windows/Chrome environments;
  • Communicates clearly;
  • ability to work well with others;
  • possesses logical reasoning and sound judgment;
  • shows initiative and resourcefulness;
  • physical condition is commensurate with the demands of the position;
  • good organizational skills;
  • self-directed;
  • Flexible and willingness to keep up with and learn changes in technology and standard procedures;

Skills

Windows

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