About this role
Position Summary
Responsible for supporting and maintaining the technology infrastructure of our virtual school. This role ensures reliable access to instructional platforms, student information systems, communication tools, and end-user devices for students, teachers, administrators, and staff. The position combines technical support, systems administration, cybersecurity awareness, and customer service in a remote-learning environment.
Qualifications
Bachelor's degree in information technology, Computer Science, or related field or equivalent experience.
- Experience with Instructional Technology support or systems administration.
- Experience supporting Microsoft and Google platforms including their cloud-based options.
- Knowledge of Windows, ChromeOS, and basic networking concepts.
- Experience with remote support tools and help desk ticketing systems.
- Strong troubleshooting and customer service skills.
- Ability to communicate technical concepts clearly to non-technical users.
- Preferred experience in high school or college education and virtual learning environments.
- Familiar with learning management systems (LMS) such as Canvas and the technology products used in conjunction with the LMS to support teaching and learning.
- Experience with student information systems and educational technology platforms.
Key Responsibilities
Technical and Instructional Support
- Provide technical support for staff, students, and families.
- Instructional support for staff and students with technology related issues such as classroom technology tools, Artificial Intelligence/Large Language Models, database usage, digital citizenship, classroom integration, accessible instructional materials, and other identified needs.
- Administrative support for admissions, orientation, grade reporting, and other identified areas.
- Coordinate tech support and new technology initiatives with our partner schools and their staff including but not limited to proctors, school counselors, and tech staff.
- Troubleshoot hardware, software, connectivity, printers and account access issues.
- Support remote users through phone, email, chat, and remote desktop tools.
- Document support requests, resolutions, and recurring issues in a ticketing system.
- Support video conferencing platforms and online testing systems.
- Help troubleshoot audio/video and connectivity issues during live instruction.
- Provide basic user training and technology guidance to staff and students.
Systems Administration
- Manage user accounts, permissions, and security groups in directory services and cloud platforms.
- Support and maintain virtual learning platforms, collaboration tools, and student information systems.
- Monitor system performance, updates, backups, and service availability.
- Assist with deployment and configuration of desktops, laptops, Chromebooks, and mobile devices.
- Administer the school website and social media initiatives including coordinating and creating content, site security, accessibility, up-to-date information, and other identified tasks.
- Maintain inventory records for technology assets.
Cybersecurity & Compliance
- Proactively implement cybersecurity best practices to protect student and staff information.
- Support compliance with FERPA and other applicable education privacy regulations.
- Identify and report suspicious activity or security incidents
Work Environment
- Onsite work environment at the Southwest Virginia Higher Education Center supporting virtual teaching and learning
- Standard business hours with occasional evening or emergency support needs
- Other duties as assigned.
Salary & Benefits
- Salary Range: Commiserate with experience and based on Washington County (VA) Public Schools teacher pay scale with additional days provided
- Health, dental, and vision insurance
- State retirement plan
APPLY
Application may be completed on-line at:
- wcs.k12.va.us
- Employment
- Job Application Manager
- Click Apply
Please complete the Certified application to apply for this position.
EEO Statement
It is the policy of the Washington County School Board to provide equal opportunity to all applicants and employees regardless of race, color, creed, age, national origin, ancestry, or sex. This policy is applicable to all phases of employment to include hiring, upgrading, transfer and treatment of the employees of the School Board.