About this role
Title Code
Receptionist
JOB SUMMARY
Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and direct them to the correct office/person in an expeditious manner. Performs a variety of clerical support tasks. Work requires a sound knowledge and familiarity with the overall organization of the school system, the various offices, departments, their staff, functions and services at their location.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Politely greets and signs-in visitors utilizing the computerized security system. Directs visitors to the appropriate office/department.
- Answers questions of a general non-technical nature for the Board of Education or Infant & Toddler Program .
- Handles visitors/employees with kindness, respect, and expediency. Displays a pleasant and professional demeanor at all times
- Identifies those situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.
- Acts promptly and with good judgment under stressful situations.
- Dispatches office passes and maintains appropriate logs/records.
- Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.
- Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.
- Performs clerical duties as necessary.
- Provides regular backup assistance to other clerical office personnel.
- Performs other related duties as assigned within the same classification or lower.
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- High School Diploma or Equivalency Certificate required;
- Associate's Degree in related field of education from a regionally accredited college or university preferred.
- Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.
Experience
- Two (2) years recent receptionist work experience for a commercial business office and/or school complex that involved daily contact with the general public and outside business organizations required.
- One (1) year experience with AACPS preferred.
Knowledge, Skills, Abilities and Other Characteristics
- Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
- Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.
- Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.
- Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.
- Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.
- Demonstrated ability to effectively work and communicate with diverse populations.
- Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).
Licenses and Certifications
Employee must retain active licenses, certifications, and enrollment as a condition of employment.
- N/A
Driving Requirements
- N/A
LEADERSHIP ROLE
- N/A
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands
- Standing: under 1/3 percent of the time
- Walking: under 1/3 percent of the time
- Sitting: between 1/3 and 2/3 percent of the time
- Keyboarding: between 1/3 and 2/3 percent of the time
- Talking: between 1/3 and 2/3 percent of the time
- Hearing: between 1/3 and 2/3 percent of the time
- As required by the duties and responsibilities of the position.
Vision
The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.
- No special vision requirements
Work Environment
Location
- Office, school or similar indoor environment: over 2/3 percent of the time
Noise Level
- Moderate: between 1/3 and 2/3 percent of the time
Weight & Force
Lifting and carrying requirements
- None:
Travel Requirements
- N/A
JOB INFORMATION
Approved Date
2/1/2025
Established Date
11/1/2002
Title Code
B15940
Title
RECEPTIONIST
Alternate Title
Receptionist
Reports to Generic
Manager
Reports to Specific
ORGANIZATION
Division
Varies
Business Unit
Department
Negotiated Agreement
Secretaries and Assistants Association of Anne Arundel County (SAAAAC)
HR JOB INFORMATION
Unit
IV
Days Worked
260
FLSA Exemption Status
Non-Exempt
Grade
SG07
Click HERE to view Terms of Employment, Benefits and Salary Scale. Scroll down to locate (Unit 4 - SAAAAC)
Essential Job
Months Worked
12
Hours Worked
7
Job Family
Administrative and Office Support
Sub-Function
Office/Staff Support
VR 27072