About this role
Job summary
An exciting opportunity has arisen within the Specialist Medicine Therapy Team at the Royal Derby Hospital for an Administration Support Assistant. We are seeking an enthusiastic, motivated, and organised individual to join our friendly team.
The Specialist Medicine Therapy Team provides inpatient therapy services across Respiratory and High Dependency Unit, Cardiology, Coronary Care Unit, Renal, Endocrine and Diabetes, and Gastro/Hepatology specialties. The post holder will provide a professional and comprehensive administrative service, supporting the smooth and effective operation of the department's communication and organisational systems. The successful candidate will have excellent customer service, IT, and administrative skills, with the ability to work both independently and as part of a team.
Main duties of the job
- Provide a high-quality administrative support service to the Therapy Department.
- Ensure effective communication within the therapy team and with external partners to support service delivery.
- Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
- Carry out clerical duties professionally and within agreed deadlines.
- Maintain confidentiality and handle sensitive information in accordance with Trust policies and procedures.
- Use a range of IT systems and applications to prepare, monitor, and validate data.
- Actively participate in team and departmental meetings and contribute to the continuous improvement of administrative processes.
Closing date of applications: 8 November 2026
Interview date: 19 November 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Qualifications
Essential
- English at GCSE Level
- Evidence of being IT literate which includes Word, Excel etc
Desirable
- IT qualification
Experience
Essential
- Evidence of previous customer care experience
Desirable
- Experience of working within a hospital setting
- Experience of patient administration systems i.e. Nervecentre, Lorenzo, ExtraMed
Skills
Essential
- Evidence of being able to prioritise own workload
- Evidence of being able to meet deadlines
- Evidence of organisational skills
- Evidence of being able to work as part of a team
Communication
Essential
- Evidence of communication skills
- Evidence of awareness of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)