About this role
Job Summary
Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.
Essential Functions
- Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party
- Greet and direct all internal/external customers to their specific destination
- Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings
- Responsible for placing supply orders with vendors as required.
- Responsible for posting outgoing mail and delivering incoming mail
- Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.
- Receives and signs for special deliveries as they arrive to the Support Services Center
- Assist in mass mailings as required
- Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations
- Respond professionally to all emergency situations and document necessary information in such circumstances
- Perform other duties as assigned.
Job Requirements and Qualifications
- High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience
- Must have substantial telephone switchboard experience
- Must be proficient in Microsoft Office Suites
- Must have excellent oral and written communication skills
- Must posses a positive attitude and interpersonal skills
- Must handle all information with the strictest of confidence
- Must have attention to detail and perform as a team player
- Must have access to dependable transportation.
Working Environment Conditions/Requirements
- Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday
- Must be able to work holidays as required
- The ability to push, pull and lift 30 lbs. with or without accommodations.