About this role
This position is responsible for coordinating communication and rapid response across departments. Key responsibilities include managing high-volume calls, dispatching personnel via two-way radio, monitoring CCTV and fire alarm systems, maintaining accurate records, and communicating critical information during emergency and non-emergency situations. This role requires strong communication skills, technical aptitude, and sound decision-making to support public safety, guest services, and overall owner and guest satisfaction.
COMPANY BENEFITS
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- Employee Assistance Program
- Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
ESSENTIAL DUTIES AND TASKS
- Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
- Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
- Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data.
- Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned.
EDUCATION
- High school degree or GED required
- Proficiency in Microsoft Office products
- Bilingual a plus but not required.
CERTIFICATIONS & QUALIFICATIONS
- Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
- Must Possess a current and Valid State driver's license.