About this role
Job Duties
- Coordinate all details and schedule surgeries for 9 busy orthopedic surgeons including pre-op visits, joint camp, CT scans, clearances etc.
- Relay surgery requirements to patients if they are not a candidate for surgery
- Coordinate necessary details of surgeries with the appropriate vendor representatives for equipment needs.
- Prepare paperwork, surgery orders, packets, appointments, or any other additional information for surgeries.
- Answering phones, returning calls, transferring calls to other departments as needed
- Work with providers and facilities to schedule any last minute add on surgeries.
- Responsible for relaying consult information to providers and maintaining appropriate rounding list.
- Relaying patient information to the appropriate mid-level for patients upcoming pre-op visit.
- Make post-op appointments for patients.
- Print, coordinate, schedule patients as clearances are obtained.
- Scan in pre-op labs and send them to the appropriate provider for review.
- Provide the work comp department with necessary details to obtain work comp authorization for work comp patients.
- Make charts and set up surgeries for Dr. Curtis's CRS clinic patients.
- Work fax queue, distribute necessary information and maintain appropriate medical records.
- Communicate directly with physicians and mid-levels daily.
- Communicate and maintain a healthy working relationship with the joint center on regular basis regarding cases (outpatient list/packets)
- Communicate and maintain a healthy working relationship with all surgery facilities concerning add-on's, paperwork, insurance, etc.…
- Work closely with the insurance department regarding upcoming surgeries, authorizations, financial agreements, and relaying information to patients as necessary.
- Use of PACS and CERNER systems to access patient information.
- Maintaining and distributing daily staffing/rounding/surgery lists.
- Other responsibilities as assigned by supervisor or providers.
Job Skills Preferred
- Outstanding customer service skills.
- Ability to work in a team.
- Ability to multi-task.
- Great verbal and written communication skills.
- Positive and cooperative attitude toward coworkers, management, patients, visitors, and physicians.
- Promote a professional image for the facility to the public.
- Ability to work in multiple computer programs, use fax machines, printers, and phones.
- Ability to solve problems independently.
- Accurate, close attention to detail, organized, and punctual.
- Ability to work in and manage high volume high stress situations.
- Ability to prioritize tasks based on priority level.
- Shows initiative and dependability.
- Adheres to the Employee Handbook code of conduct.
- Self-motivated to perform job duties with minimal supervision.