About this role
Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
QUALIFICATIONS
A. EDUCATION AND EXPERIENCE
- 1. High School diploma or equivalent.
- 2. Computer experience necessary.
- 3. Previous Customer Service experience preferred
- 4. Must be 18 years of age or older.
- 5. Must have a working telephone number for contact.
- 6. Must have reliable telephone and transportation.
- PERSONAL AND PHYSICAL REQUIREMENTS
- 1. Treat all information as confidential.
- 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public.
- 3. Ability to communicate clearly and concisely in verbal and written communication.
- 4. Must be able to read, write, understand and carry out instructions in English.
- 5. Must be able to stand/walk in terminal area throughout the scheduled shift.
- 6. Must be able to consistently push, pull and lift 50 to 70 lbs.
- 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards.
- 8. Must pass pre-employment and random drug tests.
- 9. Must complete a criminal background check.
- 10. Must meet necessary requirements to obtain a security sensitive identification badge.
- 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES
- 1. Greet passengers, clients and airline personnel in a courteous and professional manner.
- 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
- 3. Provide general information to passengers, give directions and flight information.
- 4. Provide special services (courtesy chairs/bag carts) as required.
- 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
- 6. Summon the security supervisor and refer difficult or uncooperative passengers to security.
- 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
- 9. Attend meetings and inservices as required.
- 10. Utilize appropriate communications channels and maintain records, reports and files as required.
- 11. Must be in proper uniform or business attire as directed by company officials.
- 12. Identification badges must always be visible.
- 13. Adhere to company policies and procedures and participate in achievement of company objectives.
- 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner