About this role
The Loyalty Concierge leads the coordination of efforts to recognize, reward, and retain repeat guests at Streamsong Resort. This role partners with Reservations, Golf Operations, Front Office, Food & Beverage, and other resort teams to deliver thoughtful, personalized recognition that strengthens guest relationships and encourages future visits.
Essential Functions
- Identify returning guests and review upcoming arrivals to coordinate appropriate recognition before and during their stay.
- Maintain accurate guest profiles, including visit history, preferences, special occasions, and relevant feedback.
- Coordinate welcome amenities, personalized notes, approved rewards, and other gestures of appreciation.
- Serve as the central point of contact for repeat guest recognition, ensuring departments understand and carry out planned arrangements.
- Build relationships with repeat guests through personal communication before arrival, while on property, and following departure.
- Recognize milestones such as repeat visits, annual golf trips, and special celebrations.
- Partner with Reservations and Buddy Golf Coordinators to recognize returning individuals, group organizers, and recurring golf groups.
- Recommend meaningful ways to reward guest loyalty while managing approved budgets and maintaining consistent recognition standards.
- Follow up on guest feedback and coordinate with department leaders to resolve concerns.
- Track recognition efforts, reward expenses, guest feedback, and repeat visitation to help evaluate effectiveness
- Support targeted outreach and invitations that encourage guests to return.
- Handle guest information with discretion and maintain accurate records of commitments and follow-up needs.
- Support staffing coverage and step in to handle calls and bookings during busy periods.
Knowledge and Skills
Education: A high school diploma or GED equivalent. Further education is desirable.
Experience: Previous data entry and telephone experience is helpful.
Skills and Abilities: Must possess telephone communications skills in terms of the ability to negotiate, convince, sell, and influence potential hotel guests. Ability to operate a computer.
KemperSports Management is an equal opportunity employer.
KemperSports Management participates in E-Verify with the Department of Homeland Security.