About this role
The Aquatics Operations Manager is responsible for the safe, efficient, and smooth operation of Splash Island. This position is a field position, requiring extensive time in the operation, working side by side with the team. This position is responsible for assisting in all administrative duties, including all fiscal and budget related items, inspections, maintenance, updates and improvements. This position is responsible for the day-to-day operation of the Aquatics Department and working alongside the Attractions Department. The Aquatics Operations Manager will provide support to the Attractions and Seasonal Events areas as assigned – particularly during the Splash Island non-operational season. The Aquatics Operations Manager will hire, train, supervise, schedule, direct, and coach all team members in area of responsibility.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Direct and oversee all Aquatics department operations. This includes hiring, training, assigning tasks, and overseeing operation to ensure all standards are met and maintained.
- Approved Manager on Duty for the Attractions Division.
- Staff department(s) at 100% for attendance level and use staff resources effectively and within budgeted allocation.
- Be guest focused and deliver an optimal guest experience. This includes leading an operation that is safe, efficient, clean, friendly and courteous.
- Assist in the off-season maintenance and upkeep of Splash Island.
- Direct all aspects of the employment experience for Aquatics team members, to include screening, hiring, training, motivating, retaining, developing, disciplining, promoting, and terminating.
- Direct the development and implementation of department policies and procedures, including the development and revision of appropriate training manuals.
- Ensure compliance with third party aquatic management company who performs random audits throughout the year.
- Assist the Attractions Department Manager with operation of the overall Attractions Division. This includes acting as Manager on Duty and supporting during Splash Island shoulder season.
- Assist the Entertainment and Seasonal Events Operations Manager with implementation of Halloween and Christmas events. This includes vision and making recommendations, maintaining assigned budgets, staffing, setup and breakdown.
- Be a team player and work outside of scope when necessary.
- Represent the company to guests and other team members in a positive and friendly manner.
- Satisfy Wild Adventures' standards for performance and conduct. For example, report to work regularly and on time.
- “Create Memories Worth Repeating” for our guests by exceeding standards.
- Perform other duties as needed.
POSITION QUALIFICATIONS
Competency Statement(s)
Energetic - Ability to work at a sustained pace and produce quality work.
Enthusiastic - Ability to bring energy to the performance of a task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Accountability - Ability to accept responsibility and account for his/her actions.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
SKILLS & ABILITIES
Education: B.S degree is preferred.
Experience: Three to five years leadership/supervisory experience required. Experience managing Ellis and Associates operations preferred. 3-5 years industry related experience preferred.
Computer Skills: Competency in basic computer applications, including Microsoft Office Word, Excel and Outlook.
Certifications &
Licenses: Ability to obtain and maintain Ellis and Associates Lifeguard Instructor License required.
Other
Requirements
Position requires ability to read, write, and speak English.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand C
Walk C
Sit C
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb F
Crawl O
Squat or Kneel F
Bend F
10 lbs or less F
11-20 lbs O
21-50 lbs O
51-100 lbs O
Over 100 lbs O
Push/Pull
12 lbs or less O
13-25 lbs O
26-40 lbs O
41-100 lbs O
Other Physical Requirements
- Vision (Near, Distance, Color, Peripheral, Depth)
- Sense of Sound - Ability to hear with both ears
- Sense of Touch
- Ability to wear Personal Protective Equipment (PPE) - Gloves, Hop Pack, Seal Easy, Safety Glasses, at least 30 SPF Sunscreen
WORK ENVIRONMENT
Position requires outdoor work in all weather conditions and in presence of dust and odors. Position is susceptible to the exposure of various chemicals, prolonged exposure to sunlight, bodily fluids and blood borne pathogens.