About this role
TITLE
Server
DEPARTMENT
Food & Beverage
REPORTS TO
Restaurant Manager
- 1. SUMMARY:
The main function of the Little America Hotel Fine Dining Server is to ensure that a high level of customer service is consistently delivered in our Restaurant.
2. TASKS
- Menu knowledge – must know the basic ingredients in all menu items and standard preparation methods, specials and soups of the day.
- Maintain professionalism in demeanor/body language at all times.
- HSI knowledge – ability to ring in order in a timely fashion. Accuracy is imperative.
- Deliver guest order with accuracy, ensuring that all accompaniments are there.
- Friendliness – must portray a sense of hospitality and attentiveness.
- Pre-bus – maintain clean tables, follow steps of service method.
- Solicit guest feedback regarding food and service.
- Willingness to assist in other areas, if required.
- Maintain a clean, organized and sanitized work area. Complete daily side work duties.
3. PHYSICAL DEMANDS
- Ability to support oneself in an erect and/or completely upright position for a prolonged period of time.
- Ability to substantially press against something with a steady force in order to push forward, downward or outward, and to exert a considerable force in order to draw, drag, haul, or tug objects in a sustained motion
- Ability to raise substantial objects from a lower to a higher position, or move objects horizontally from position to position.