About this role
Financial Freedom Happens Here – and it starts with YOU.
At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. As an Assistant Branch Manager at our Altamonte Springs branch, you'll be the first step in helping our members live financially free.
Your Role in Our Mission
- Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.
- Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.
- Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.
- Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.
- Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.
- Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.
- Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.
- Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.
- Live and model The FAIRWINDS Way values in everything you do.
What Makes You a Great Fit
- Proven track record of high performance in a member-facing and/or leadership role.
- A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.
- Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.
- You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.
- Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.
- Highly organized, goal-oriented, and driven by both results and team success.
- Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.
- Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.
This is an exciting opportunity to expand your skills and make an impact. If you meet the above qualifications, start by having a conversation with your manager, then submit your internal application; we'd love to see you apply!