About this role
The Service Department Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department while onsite at our Technical Center in Schaumburg, IL.
ESSENTIAL FUNCTIONS
- Answers incoming phones.
- Creates incidents in Syteline with routing calls and incidents to the appropriate department.
- Other duties related to the department and assigned by department management.
NON-ESSENTIAL FUNCTIONS
- Act as a backup for the other call center attendants.
REPORTING RELATIONSHIP
- Regional Service Division Manager
- National Service General Manager
SUBORDINATE STAFF
- None
KNOWLEDGE
- Able to collect, arrange, and analyze data.
- Able to prioritize job duties.
- Problem solving expertise is a must.
SKILLS
- Proficient in Microsoft Office (Word, Excel, Google Docs)
- Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
- Excellent written and oral communication skills
SCHEDULE
- Onsite. No remote option.
- Monday to Friday
- 8:00 AM to 5:00 PM
PAY
- $20.00 starting pay rate through agency
TRAVEL
- Minimal.
MENTAL ABILITIES
- Ability to work harmoniously with others.
- Ability to accept and follow instructions.
- Ability to maintain a positive attitude.
- Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.
WORKING CONDITIONS
- Daily lifting to 25 pounds unassisted.
- 2nd floor with both stair and elevator access.
- Cubicle office setting.